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Return of goods

Returns can only take place with previous acceptance by JØRGEN KRUUSE A/S.
The following requirements must be fulfilled before returning:

- Returns must be done within three months upon receipt

- Returned goods must be in their original packaging and suitable for resale as brand-new and a copy of the invoice must be attached

Please note: For these return goods there are special conditions:

Sterile products:
In general sterile products are delivered in a 3-layer packaging:
1) sterile
2) clean, non-sterile
3) transport, un-clean, non-sterile, to ensure sterility when ready to use.
This means that KRUUSE does not accept return of any sterile items, where layer 2 has been opened.

Products with special storage conditions:
Some products do have specific storage temperatures to ensure that the products do not degenerate before reach of expiry date. These products are marked with a temperature symbol on the packaging meaning that KRUUSE does not accept return of these products, because storage conditions have been out of our control.

- All goods returned are to be sent freight prepaid

- A returns handling fee of 10% is applicable

- You are not allowed to return products that we have procured specifically for you

Fill in one the return forms below and attach it to all returns.
English
German
French
Spanish

Please return the products to:
JØRGEN KRUUSE A/S
Erik Stoks Allé 3
DK-5550 Langeskov 
Denmark
Att.: Returns
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